Last updated: 30 June, 2026

This Refund Policy explains how refund requests are handled by LEARNY BUNNY LTD, a company registered in England and Wales under registration number 17201888, with its registered address at 77 Smiths Square, London, England, W6 8AF (“Learny Bunny”, “we”, “us”, or “our”).

By purchasing any digital product, course, downloadable file, video lesson pack, PDF file, worksheet, activity pack, bundle, or other digital content from Learny Bunny, you agree to the terms set out in this Refund Policy.

1. Nature of Our Products

Learny Bunny sells digital educational content. Our products may include:

• • PDF files;
• • printable worksheets;
• • colouring pages;
• • quizzes;
• • activity packs;
• • digital learning bundles;
• • video lesson packs;
• • digital course packs;
• • downloadable course materials;
• • other digital educational resources.

Unless expressly stated otherwise on the relevant product page, Learny Bunny does not sell or ship physical products.

Because our products are digital, they can usually be accessed, downloaded, opened, copied, viewed, or used shortly after purchase. For this reason, refund rights may be limited once digital content has been made available to you.

2. Access After Purchase

After successful payment confirmation, purchased digital content may be made available through one or more of the following methods:

• • download link on the website;
• • download section in your account;
• • order confirmation page;
• • email confirmation;
• • another digital access method made available by Learny Bunny.

If you do not receive access to your purchased content, you should contact us at [email protected] with your order number and account email address.

3. General Refund Rule for Digital Content

Due to the digital nature of our products, refunds are generally not provided once the purchased content has been made available to you.

This includes situations where the product or course pack has been:

• • downloaded;
• • accessed;
• • opened;
• • viewed;
• • delivered through your account;
• • delivered by email;
• • made available through a download link;
• • made available on the order confirmation page;
• • otherwise provided through a digital access method.

This rule applies unless a refund is required by applicable law or approved by Learny Bunny at our discretion.

4. Refunds We May Consider

We may consider a refund request in limited circumstances, including where:

• • you were charged more than once for the same order;
• • a duplicate payment was made by mistake;
• • you paid successfully but did not receive access due to an issue on our side;
• • the wrong digital product was delivered due to our system error;
• • the purchased content is unavailable due to a confirmed technical issue on our side;
• • the file is corrupted and we are unable to provide a working replacement;
• • a refund is required by applicable law.

Where possible, we may first try to resolve the issue by restoring access, correcting the download link, replacing the file, re-sending the digital product, or providing other reasonable support.

5. Technical Issues

If you experience a technical issue with accessing, downloading, opening, or viewing purchased content, you must contact us at [email protected].

Your message should include:

• • your full name;
• • account email address;
• • order number;
• • product or course pack name;
• • description of the issue;
• • screenshots or error messages, where available;
• • device and browser information, where relevant.

We may ask for additional information to investigate the issue.

If the issue is caused by Learny Bunny and we are unable to provide access, repair the file, replace the file, or offer another reasonable solution, we may approve a refund.

If the issue is caused by your device, software, printer, internet connection, account details, email settings, or other circumstances outside our control, a refund may not be available.

6. Incorrect Product Purchases

You are responsible for reviewing the product description, course description, file type, product format, age range, included materials, and any other relevant information before completing your purchase.

If you purchase the wrong product or course pack by mistake, we may not be able to issue a refund once the content has been made available.

We may, at our discretion, offer support or an alternative solution where reasonable, but we are not required to exchange or refund digital content purchased by mistake after access has been provided.

7. Duplicate Payments

If you believe you have been charged twice for the same order, please contact us at [email protected].

We may request evidence of the duplicate payment, such as:

• • order numbers;
• • payment dates;
• • transaction references;
• • payment confirmation screenshots;
• • account email address.

If we confirm that a duplicate payment was made, we will normally refund the duplicate charge to the original payment method.

8. Payment Provider Issues

All payments are processed by independent third-party payment providers. Learny Bunny does not collect or store full payment card details.

Payment-related problems may be caused by:

• • bank authorisation issues;
• • declined transactions;
• • pending payments;
• • currency conversion;
• • payment provider delays;
• • card issuer checks;
• • Strong Customer Authentication requirements;
• • failed or incomplete payment verification.

We are not responsible for delays, declines, fees, holds, or payment processing issues caused by banks, card issuers, payment processors, or other third-party financial service providers.

If a payment appears as pending, reserved, or held by your bank, you may need to contact your bank or payment provider directly.

9. How to Request a Refund

To request a refund, contact us at:

[email protected] 

Your refund request should include:

• • your full name;
• • account email address;
• • order number;
• • product or course pack name;
• • payment date;
• • reason for the refund request;
• • screenshots, error messages, or supporting evidence where relevant.

We may be unable to process a refund request if you do not provide enough information to identify the order or review the issue.

10. Refund Review Process

Refund requests are reviewed on a case-by-case basis.

Submitting a refund request does not guarantee that a refund will be approved.

We may approve, reject, or request further information depending on:

• • whether the product was accessed or downloaded;
• • whether the content was made available;
• • the reason for the request;
• • the nature of the issue;
• • the evidence provided;
• • the payment status;
• • our Terms and Conditions;
• • applicable law.

Where possible, we may offer a replacement file, restored access, corrected download link, or other reasonable solution before approving a refund.

11. Refund Processing Time

If a refund is approved, it will normally be processed to the original payment method within 14 days from the date of approval.

Actual receipt of the funds may depend on your bank, card issuer, or payment provider. Learny Bunny is not responsible for delays caused by banks, card networks, payment processors, or other third-party financial service providers.

12. Account Suspension and Refunds

If your account is suspended or terminated because you breached our Terms and Conditions, you may lose access to account features, order history, download links, purchased content stored in your account, and other website features, subject to applicable law.

Refunds will not normally be provided where access is restricted due to:

• • misuse of the website;
• • unauthorised sharing of digital content;
• • resale or redistribution of files;
• • chargeback abuse;
• • fraudulent activity;
• • use from restricted countries;
• • violation of intellectual property rules;
• • breach of our Terms and Conditions.

13. Restricted Countries

Learny Bunny does not provide services, products, downloads, course packs, or digital content in countries, regions, or jurisdictions where doing so is prohibited, restricted, sanctioned, or otherwise unlawful under applicable laws, regulations, trade restrictions, sanctions regimes, or payment provider rules.

If an order is placed from a restricted country or by a restricted person, we reserve the right to cancel the order, restrict access, suspend the account, and issue or refuse a refund depending on the circumstances and applicable law.

14. Changes to This Refund Policy

We may update this Refund Policy from time to time.

Any updated version will be posted on this page with a revised “Last updated” date. The updated Refund Policy will apply from the date it is published, unless otherwise stated.

You should review this Refund Policy before making a purchase.

15. Contact Information

If you have any questions about this Refund Policy or wish to request a refund, you can contact us at:

LEARNY BUNNY LTD
Company Number: 17201888
Registered Address: 77 Smiths Square, London, England, W6 8AF
Email: [email protected]